Frequently Asked Questions

FAQ’S:

Q: Is the repair really Free or No-Cost?
    A: Repairing a windshield is a good value. If you have comprehensive coverage, and choose     to have your windshield repaired rather than replaced, most insurance companies will waive     your deductible, leaving no costs for you.

Q: Will my insurance company waive my deductible? Will my rates increase?
    A: Windshield repair is normally covered by your comprehensive insurance policy. Major     insurance companies now encourage repair. Cost, safety, convenience and your satisfaction     are among the reasons insurers suggest repair. While only your insurer can answer this     question for you, we have found that most insurers typically do not adjust an individual policy     holder's rates solely because of a comprehensive glass repair claim. Windshields of today     are so costly that insurers now pressure claim agents to push windshield repair and not     replacement. Insurers like saving money.

Q: Why fix a chip if it hasn’t ran or cracked yet?
    A: The longer you delay, the possibility of the damage area spreading rises significantly.     Damage can spread from extreme temperature changes (hot/cold) or stress on your     windshield. The National Glass Association says when repairs that are performed soon after     the damage occurs, almost always look better than repaired older damage. Rain, dust and     road grime will contaminate the damage over time thus inhibiting the best cosmetic results     and may cause further spreading of damaged areas. Over time, these un-repaired rock     chips can still "crack-out" and result in the need for a windshield replacement. It is wise to     repair them before this happens.


Q: Should small surface chips and pits be repaired?
    A: National Glass Association states: Even a pin head size surface imperfection on a     windshield has the potential to get worse. In particular, if the windshield damage has a     shadow,or black or silver discoloration around the impact point, it could "crack out" if not     repaired. Pits and surface chips are the beginning of potential further damage. Visible     damage should be repaired.

Q: Should I contact my agent or insurance company?
    A: We're experts at verifying coverage, filing the claim and handling all the paperwork. Our     affiliate companies Safelite Solutions and LYNX, administer auto glass programs for more     than 100 insurance companies. We'll contact your insurance company and submit the claim     on your behalf. Hassle free. Or if you prefer, you can also pay the technician directly and file     the claim personally.

Q: Why did a glass installer say it couldn’t or shouldn’t be repaired?
    A: Many glass companies offering replacement will sometimes install a new windshield when     it isn't necessary for obvious reasons of greater profit. Un-repaired damage often leads to     replacement. Glass installers normally suggest replacement not repair.


Q: This sounds to good to be true. Is it?
    A: In some areas of the country, chip repair at car care facilities is almost a given, in others it     is not as wide spread. "If a chip is repairable, it's a win-win situation," said Allstate     spokeswoman Shelley Beeler, agreeing about it being a convenience for the customer, and     one that might prevent further damage. “It costs less for Allstate to fix the chips versus     paying to replace the entire windshield”, she said. Allstate believes the car care facilities     where this service is offered through a glass company can help consumers.

Q: Are your technicians trained?
    A: You can be assured that you're getting the best repair possible. Our specialists complete     extensive classroom and hands-on training and use only the highest quality materials. Our     repairs meet or exceed military repair guidelines used on planes, helicopters and vehicles.     Some of our technicians have over 15 years in the business.


Q: Is windshield repair new?
    A: No. Since 1972 windshield repair has saved companies and consumers billions of dollars     over replacement. The Federal Highway Safety Act of 1968 required all vehicles sold in the     U.S. be equipped with shatter resistant or laminated safety glass windshields. Researchers     immediately recognized the economic and environmental benefits of creating a method to     repair shatter resistant windshields. Repair would give consumers a cost-saving alternative     to windshield replacement while contributing to the nation's environmental priority of     reducing the burden on America's overflowing landfills. The research of the early 1970s led     to the birth of the U.S. windshield repair industry. For nearly 40 years, that industry has     provided consumers with an economical, effective and safe alternative to windshield     replacement. Today, over 4 million damaged windshields are repaired annually. Private and     public fleets along with most automotive casualty insurance companies were among the     earliest advocates of windshield repair and they remain loyal customers today.

Q: Should I contact the car wash or car care facility if I have a question or a concern?
    A: No. While service may have been rendered to you at such a facility by one of our     technicians, United Group is a totally separate business. The car care facility is not     responsible nor are they suited to answer questions or help in regards to our services and     repairs in any way.

For questions or concerns please call customer support at: 1-888-881-UNITED (8648)